Q. I bought a jigsaw pack but something happened and I didn't get my jigsaw pack.
Q. How is the jigsaw packs delivered?
Q. Can I get a refund or a replacement?
Q. I have lost the install file, can I get a new one?
Q. Can I install the jigsaw packs on a Mac?
Q. How do I use the file I just downloaded?
Q. What payment methods do you accept?
Q. Can I place my order in another currency?
Q. I'm already registered at www.jigsawflash.com why can't I log in using those login details?
A. The registration and login process on store.jigsawflash.com is protected by high levels of encryption to ensure your information is as safe as possible. No information is passed on from the browser to the sever un-encrypted to protect your information. On www.jigsawflash.com the security measures are less secure as there are no personally identifying information going through that network.Q. I bought a jigsaw pack but something happened and I didn't get my jigsaw pack
A. We check our records manually every day (except weekends) and generally catch problems quickly but sometimes we can miss something. Contact us providing your email and the jigsaw pack you bought and we will sort it out as soon as possible.Q. How is the jigsaw packs delivered?
A. After the checkout process is completed with PayPal, you will receive a confirmation mail with a link where you can download your jigsaw pack(s).Q. Can I get a refund or a replacement?
A. If you ordered a digital product we do not provide a refund. If your order was for a shipped product, you can request a refund or a replacement here.- If you wish to recieve a replacement item, we will ask for a photo of the damage or faulty item before you ship it back.
- A refund will only be issued when the item has been returned to us in good condition, or if damaged during return, only if it has been packaged properly and securely.
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